SmallBizGenius Analysis
Wrangler, a well-known brand for jeans and apparel, receives mixed feedback, with many customers reporting issues with online orders and customer service. While some praise the quality and durability of Wrangler products, a significant number express frustration with shipping delays, return policies, and unresponsive support.
Category Breakdown
Scores based on analysis of 33 recent reviews
Shipping and Delivery Issues
3.0/10Numerous reviewers report problems with shipping, including significant delays, lost packages, and items being sent to the wrong location. For example, one customer waited 17 days for pants that were shipped to the wrong state, while another experienced a three-week shipping time.
12 reviews mention thisCustomer Service Problems
3.5/10Many customers express dissatisfaction with Wrangler's customer service, citing unresponsiveness, unhelpful representatives, and long wait times. Some reviewers mention being ignored when seeking help with order issues, while others describe frustrating interactions with customer service representatives who were unable to resolve their problems.
10 reviews mention thisReturns and Refunds
4.0/10Several reviewers complain about difficulties with returns and refunds, including unexpected return fees, delays in processing refunds, and a lack of transparency regarding return policies. One customer was charged a $25 return fee that was not disclosed at the time of purchase, while another waited almost a week for a refund that never arrived.
8 reviews mention thisProduct Quality
7.0/10While some reviewers praise the quality and durability of Wrangler products, others report issues with defects and premature wear. Some customers mention that Wrangler jeans used to be of superior quality, but recent purchases have been disappointing. Others experienced issues like rivets falling off after a few washes or pants ripping after only a few days of wear.
7 reviews mention thisWebsite and Ordering Issues
4.5/10Some reviewers report problems with placing orders through Wrangler's website, including errors during checkout and issues with payment processing. One customer was unable to place an order despite multiple attempts, while another was charged and refunded repeatedly without explanation.
5 reviews mention thisSizing and Fit
5.0/10A few reviewers mention issues with Wrangler's sizing, noting that products are not always true to size and that they were charged return fees because of it. This inconsistency in sizing leads to frustration and additional costs for customers who need to return items.
3 reviews mention thisPros & Cons
What Customers Love
"They have this cowboy theme to their things but I always thought their jeans were of superior quality. Just the other day I bought one moer pair because the last I wore for like 5 years to work and it was just done from all the wear"
"quality/price ratio is unmatched."
"The parcel was shipped the following day and arrived at the U.S.A. hub on the 21st of February."
"They have this cowboy theme to their things"
Common Complaints
"Ordered Pants from WranglerOnline 8/14/2025. been waiting 17 days for them. Finally tracked them . They went to Dallas ,TX instead of Florida."
"I asked Wrangler for help but they have ignored me. Certainly won’t be buying their stuff again."
"I then reached out via chat and was told a $25 return fee would be deducted from my refund. This fee was never mentioned at checkout or in the order confirmation."
"I bought a pair of these WRANGLER jeans and was happy how they felt on me. After four days of wearing them, I bent over and the pants ripped down from the corner of the right pocket exposing my underwear."
"For some reason, I am unable to place an order through the website and phone system. I have been trying for 5 days now."
"They charge $7.99 for a return fee when the product is not true to size. This has happened several times. I'm done with them."
Common Questions About Wrangler
Answers derived from customer review patterns
Is Wrangler legit and trustworthy?
Wrangler is a well-established brand, but based on these reviews, its online store experiences significant issues. While the company is a legitimate retailer of clothing, many customers report problems with order fulfillment, shipping, and customer service. The negative experiences raise concerns about the reliability of ordering directly from Wrangler's website. Customers may find it more trustworthy to purchase Wrangler products from other retailers with more reliable shipping and return policies.
Based on 15 reviewsDoes Wrangler have good customer service?
Based on the reviews, Wrangler's customer service is a significant area of concern. Many customers describe the customer service as unresponsive, unhelpful, and difficult to reach. Reviewers report being ignored, receiving conflicting information, and struggling to resolve order issues. This suggests that Wrangler's customer service may not be equipped to handle customer inquiries and complaints effectively, leading to frustration and dissatisfaction.
Based on 10 reviewsIs Wrangler worth it for small business?
For small businesses needing reliable workwear, Wrangler presents a mixed bag. While the brand's products are known for their durability and value, the issues with online orders and customer service raise concerns about dependability. Small businesses might find it worthwhile if purchasing in bulk through a third-party retailer with better shipping and return policies. However, relying on Wrangler's direct online store could lead to disruptions and added costs due to potential shipping delays, order errors, and difficult returns.
Based on 8 reviewsWhat is Wrangler's return policy like?
Wrangler's return policy appears to be a source of confusion and frustration for many customers. Several reviewers report unexpected return fees that were not disclosed at the time of purchase. Others describe difficulties in initiating returns and delays in receiving refunds. The lack of transparency and the potential for hidden fees make Wrangler's return policy less appealing compared to retailers with more straightforward and customer-friendly return processes.
Based on 8 reviewsWhy are Wrangler's shipping times so long?
Several reviewers complain about extended shipping times when ordering from Wrangler's website. Some speculate that the delays are due to the company's manufacturing and distribution processes, while others attribute the issues to problems with their shipping partners. Regardless of the cause, the long shipping times are a recurring issue that negatively impacts the customer experience.
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